Technical Account Manager - 1844904

You’re an independent worker, skilled in organization, planning, and project management. You have technical knowledge of industrial controls, building automation systems, and/or air or water-cooled chiller plants.

You have the drive to learn about different industries and technologies, and a passion to help customers operate their plant more efficiently and effectively with Phaidra’s AI supervisory control system.

You can take ownership of your assigned customers and delight them!

You can guide internal and external teams as you coordinate the configuration and installation of the customer's industrial plant AI Agents, and provide professional support while you grow customer relationships for future expansion and advocacy.


  • Act as the project manager in the customization and deployment of the AI Agent for assigned customers. This includes establishing the project schedule, coordinating between internal and external teams, and monitoring progress to fulfill the contract.
  • Serve as the main point of contact for the customer in collaboration with the Phaidra Solutions Engineer, and draw on the Phaidra team to ensure an excellent customer experience.
  • Effectively communicate and manage at all levels within customer organizations, including executives, optimization and process engineers, operators and technicians.
  • Ensure the Solutions Engineer and Engineering teams have the information needed to customize the AI Agent and data connection for the customer.
  • Understand the customer journey as you help them adopt full autonomous control and expand AI supervisory control to other plants and facilities.
  • Work with our sales team to continuously improve how we set customer expectations in order to deliver a better customer experience.
  • Maintain clear and concise documentation of your projects meeting minutes, action items, project risks, and key decisions.
  • At the conclusion of an AI Agent autonomous install, continue to serve the customer by efficiently managing the SaaS to resolve product issues, improve system configuration, and meet all customer goals.

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Job Type:
Full Time
Date Posted